ch444 Privacy Policy — Your information is safe with us

ch444 may collect the following types of information in order to provide its services:

a) Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — 21 years or older)
• Mobile number and email address
• Residential address
• National ID (NID) or passport details (during identity verification)

b) Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method details (bKash, Nagad, Rocket, Upay or bank account — only the necessary portion, not the full account number)
• Betting history and gaming activity
• Bonus usage records

c) Technical and Device Information

• IP address and geographic location (up to country/region level)
• Browser type and version
• Operating system and device information
• Page visit times, click history, and session duration
• Information obtained from cookies and similar tracking technologies

d) Communication Information

• Records of live chat conversations
• Messages sent via email
• Details of complaints and requests

ch444 collects and uses your information only for specific and lawful purposes. Each purpose is clearly stated below:

ch444 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help us operate our services.

Types of cookies we use

• Essential cookies: To maintain login sessions and ensure security — without these the platform does not function properly.
• Functional cookies: To remember your preferences (such as language and time zone).
• Analytical cookies: To collect visit statistics and evaluate service performance.

You can disable cookies by changing your browser settings. However, doing so may limit some functionality of the platform.

ch444 never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Only the necessary information is shared to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Technology service providers: With contracted partners for hosting, cybersecurity, and data analytics services — they process information only under ch444's instructions.
• Legal obligations: In response to a court order, directive from a regulatory authority, or a lawful request from a law enforcement agency.
• Fraud prevention: With relevant security agencies to identify fraudulent activity.
• Business transfers: To a new owner in the event of a merger or acquisition — in such cases you will be notified in advance.

Before sharing information with third parties we ensure they maintain appropriate privacy protection standards.

ch444 has implemented industry-leading technical and organisational measures to protect your information:

• SSL/TLS encryption: All communication between your browser and our servers is encrypted.
• Data encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Access controls: Only authorised staff can access specific information.
• Regular security audits: To identify and address potential vulnerabilities.
• Firewall and intrusion detection: To prevent unauthorised access.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. After an account is closed, some information may be retained for as long as necessary to meet legal obligations, resolve disputes, or enforce our policies. Financial transaction records are generally retained for a minimum of five (5) years.

As an account holder at ch444 you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request deletion of your information (subject to legal obligations).
• Right to restrict processing: You may request that use of your information be limited for specific purposes.
• Right to opt out of promotional communications: You may stop receiving marketing emails or messages at any time.
• Right to data portability: You may request a copy of your information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team. We will make every effort to respond to your request within a reasonable time.

ch444's services are intended solely for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

During registration we verify age, and if any account holder is found to be under 21, that account will be closed immediately and the collected information will be deleted. If you believe a minor has opened an account on our platform, please contact us.

ch444's servers may be located outside Bangladesh. Your information may be transferred to another country for processing. For any such transfer we ensure that:

• The destination country or receiving organisation provides adequate data protection measures.
• The transfer is carried out only for the purposes stated in this Policy.
• The receiving third party complies with ch444's privacy standards.

ch444's platform may occasionally contain references to third-party services (such as payment gateways). These third-party websites or services have their own privacy policies, and ch444 is not responsible for them. We recommend that you read the privacy policy of any third party before sharing information with them.

ch444 may update this Privacy Policy from time to time. For any significant changes we will notify you in the following ways:

• A prominent notice will be displayed on the platform.
• A message may be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after a change has been made will be considered as your agreement to the updated policy. We therefore recommend that you review this policy regularly.

This Privacy Policy is governed by and interpreted in accordance with the laws of Bangladesh. Any dispute relating to this Policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the matter will be settled in a court of competent jurisdiction.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our data protection team is ready to answer all your questions.